Critical Fixes
Export loan to ULAD MISMO 3.4 file in Encompass
Goto the loan pipeline Right click on your loan Click on GSE Services Click on Export ULAD (DU MISMO 3.4) Save
REO data entry for investment refinance
DU has a bug where it picks up the current payment instead of the proposed payment. This is a workaround for that issue. To fix this, update the VOM with the proposed payment. In this example, that's 1227.73. We lock the Mortgage Payment field and ...
DTI not matching AUS when borrower has REO's pending sale or sold, but still on the credit report
DU is not picking up REOs that are pending sale or sold but are still on your credit report. You will need to exclude the liability and remove the monthly payment form the VOL. On the VOM, follow setups 1 -3. Do not lock any fields to remove the ...
Aggregate Setup/ Impounds
Were no longer allowing access to fields 1002-1006. In order to add dates you'll need to select the Aggregate Setup button In order to add dates please add data into the fields in section 1 and it'll populate the months for impounds. If you need to ...
Requesting Borrower Cert and Authorization for Esign Request or Print Function
1. Goto the eFolder 2. Make sure to NOT click on any of the document buckets, go straight to step 3 3. Click on the "Request" button on the top right. 4. Click on the "Add" button that is next to the "Preview" button. 5. Scroll down to find ...
No CLTV
If there's no CLTV sometimes its because someone checked the 203k option on the FHA management. 203k calculates the LTV differently. Just uncheck it and the CLTV should appear.
Error code LP53
If you receive this error code you need to follow these instructions accordingly. Go to the VOL in forms and look to make sure the account types are labeled correctly such as these two 0 month payments that need to be marked as collections. Then ...
Lender ID Error
On the HUD 1003 Addendum form you can see on lines 13 and 14 the Lender I.D and Sponsor I.D. Retrieve Leadner ID # from another FHA Loan. Closed or Open You can check to verify the Lender I.D code and there should be no Sponsor I.D when running AUS ...
Error in OB
1. Make change request. 2. Mark note for the duration of the extension. 3.. Make sure that you have a selected who the extension should be charged to. Options: Branch or Borrower
Credit Request Upgrade
If you receive the following message then a credit report was ran that either didn't reflect the spouse or additional person on the loan. This issue with credit report request is just due to having more then one borrower on the loan in tandem with ...
Trying to conect Windows 10 to L2TP VPN, connection "... failed because security policy for the connection was not found
Client behind NAT devices Solution: Modern Windows devices do not support L2TP/IPsec connections when the Windows computer or VPN server are located behind a NAT. If the Windows VPN client fails with Error 809 when trying to establish a VPN ...
How to access Optimal Blue(OB) \ Product and Pricing
To ensure data integrity, we will be changing the way some of you are accessing OB from Encompass. You will no longer be able to go directly to “Services” (Image #1) or use the “Search for Product and Pricing” (Image #2) option found on the lock ...
How to send your borrower a request to pay for their Appraisal via credit card.
Open your loan and go to the "Borrower Summary (Alameda)" form. On the right side you will find a pink button in the orange 'Document Tracking" section. (See Image Below). Click on the button ("Send Borrower Appraisal Payment Email." to launch a ...
Add Fannie Mae DU for ePASS to your list of providers.
Go to Services tab Click on – “Request Underwriting” Go to “All Providers” tab 4. Click on Fannie Mae DU for ePASS and 5. Click on Add to My List Going forward, you will go to My Providers tab and highlight the vendor you wish ...
secman64.dll specified module could not be found
Pasted from Ellie Mae's knowledge base, article number 000011391. ---- You will need to re-register the secman.dll and secman64.dll files to clear this message: Open an elevated command prompt window: Start >type in "cmd" > right-click on the ...
Encompass stalls when attempting to print a custom form
The text below is copied from Ellie Mae's knowledge base. (KB# 000011042) From the Start menu, type "regedit" and open the regedit.exe program. In the registry editor, navigate to one of the following key depending on the bit-ness of your OS: For ...
"Form failure" error in Encompass when trying to print
The error should look like this. - Looks to be the same root cause as the OpenDataSource200 error (MailMerge). - This is due to a WinWord.Exe issue the user is unaware of Resolution: SOLUTION: The error is to help notify the client they have a ...
Fannie Mae DO\DU Error - Missing Last Name or First Name
If you receive the following errors, please check if you have any borrowers with incomplete info. We normally get this error when moving a co-borrower to their own application, but the SSN has not cleared out. FieldID: 03A-060 Description: Last ...
How to run AUS for a loan with a Settlement One
Running DO\DU: If the credit report was run through Settlement One Your account number is your Settlement One Username with D2- in front. = “D2-yourusername” (Don’t forget the dash! It needs to be D2-) Your password is the same password used to run ...
Cannot Run Credit from Encompass. - Account is not accessible from xxx.xxx.xxx.xxx. Please log onto the website to register your computer/network.
If you are getting the message below, you need to register your network and IP address with SettlementOne For Settlem Go to https://credit.settlementone.com/custom/login.aspx and login. If you have never logged in from your location, you will ...
How Register Your IP Address\Network To Access SettlementOne From New Location
When you are working away from the office, you will need to register your new IP address with SettlementOne before you can access SettlementOne services. Open your web browser and go to https://credit.settlementone.com/custom/login.aspx Login with ...
Reporting a phish
First, double click on the phish in your inbox. A window will open; click the File tab. Save the phish as an attachment. Once it's saved, email it@alamedamortgage.com and attach the resulting .msg file. For additional information on detecting phishes ...
PDF previews don't display through Nitro PDF
The problem should look like this. To fix the issue, go into Add or Remove Programs and repair the installation. On Windows 10, you can do this through either the old Control Panel or the new PC Settings. Screenshots for both are attached. Click ...
Fix Encompass install via .NET update
Symptoms: Encompass won't install on a new machine OR is already installed and can not submit lock Solution: Install the linked .NET update. x64 x86
Removing Windows Update that is causing an Indexing Error in Outlook
There has been numerous reports of users having search related trouble in outlook. The solution is to remove a specific Windows Update. Here are the various updates that need to be uninstalled depending on the version of windows you are using: ...