Encompass stalls when attempting to print a custom form

Encompass stalls when attempting to print a custom form

The text below is copied from Ellie Mae's knowledge base. (KB# 000011042)

  1. From the Start menu, type "regedit" and open the regedit.exe program.
  2. In the registry editor, navigate to one of the following key depending on the bit-ness of your OS:
    1. For 64-bit OSes, navigate to:
      1. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ellie Mae\Encompass
    2. For 32-bit OSes, navigate to:
      1. HKEY_LOCAL_MACHINE\SOFTWARE\Ellie Mae\Encompass
  1. Right-click on the Encompass key, select New->String Value.
  2. Name the String Value: WordBackgroundPrint
  3. Once named, double-click on the newly created Value and set the "Value data" to 0.
  4. Click OK.
How to ensure appropriate permissions are set on the key:
It's important that the user the Encompass process is running as has access to the Encompass key so that the application can read any settings necessary for its operation.
  1. In the registry editor, navigate to one of the following key depending on the bit-ness of your OS:
    1. For 64-bit OSes, navigate to:
      1. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ellie Mae\Encompass
    2. For 32-bit OSes, navigate to:
      1. HKEY_LOCAL_MACHINE\SOFTWARE\Ellie Mae\Encompass
  1. Right-click on the Encompass key, select "Permissions".
  2. Confirm that you see the user running Encompass is either listed or is part of a group listed in the resulting Permissions window. If not, add the user by clicking on "Add" and entering the User.
  3. Confirm that the relevant user or group has Read permissions allowed.
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