Select the Service
After completing the borrower information section, select the “Services” link from the top menu bar or “Order Verifications” under the “Services” tab from the left-hand side navigations.
Then select “The Work Number” from the “My Providers” list.
A pop up screen will appear:
*From here, you select the desired order types from the “Order Verification” tab.
*Then place your order by selecting the “Order” button at the bottom of the page.
When the data is available instantly, the system displays the verification. Print if desired
VOE/VOI Information will be available in the eFolder
Researched (or Manual) Verifications
In the event you get the following error message:
This means that The Work Number does not have a record of that employee on the instant database. You may request that we research the verification for you through Encompass as well.
Ordering a Researched (or Manual) Verification
A pop-up screen will appear.
Select the ‘Order Researched Verification’ tab.
Select Borrower or Co-Borrower
The employer name will auto-populate from the employer information on the application.
The more information provided for the employer, the easier it will be for The Work Number® agents to correctly identify the employer. (Use “Comments”)
If income information is needed, simply check the box.
Then upload the required Authorization Form to place the order.
Finally, click “Order” to submit.
Checking Status of a Researched Order
Once the order has been placed, you will see the order on the ‘Check Status/View Result’ tab.
Click the “Check Status” button at the bottom of the tab to display the current status of the order.
Use the ‘Send Authorization’ or ‘Fax Cover Sheet’ links to submit another Authorization Form.
Retrieving Results of a Researched Order
Once the order has been successfully completed, you will receive a notification by email.
The results will move to the ‘Attachments’ section of the tab.
Click on the ‘View Result’ button to view verification. It will have the same look as the instant verification displayed earlier.